OCarRent Review and Ratings

Company Description

OCarRent is a car rental company based in Udon Thani, Thailand, but customer feedback often highlights that its service quality falls short of expectations. While the company promotes modern and well-maintained cars, some users report issues with vehicle cleanliness, older cars, and slow maintenance times. The booking process, although advertised as easy and transparent, can be confusing with unclear rental policies and unexpected charges. Communication, even with bilingual assistance, is sometimes inconsistent, making it difficult for tourists to get prompt help. Despite promoting safety and customer service, airport pickup delays and limited availability during busy seasons have caused frustration.

- Slow response times and unclear rental terms

- Reports of unclean or poorly maintained vehicles

- Inconsistent communication despite bilingual support

- Airport pickup delays and limited car availability during peak periods

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OCarRent fleet

Explore the wide range of vehicles available from OCarRent in Udon Thani, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.

OCarRent rating

Discover a detailed overview of OCarRent’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

What customers say about OCarRent - reviews and ratings

2 of 5 | ★★☆☆☆ | 2024-06-05

The car I rented looked old and was not properly sanitized, especially disappointing for this time where hygiene is key. There were also mechanical noises that made me concerned. Did not meet the standards promised on their website.

Diego Castillo, Mexico City, Mexico

2 of 5 | ★★☆☆☆ | 2024-06-03

Man, I thought I was gonna get a clean, decent ride but this whack car barely rolled. Felt like it had been beaten up. The folks at the desk didn’t really help, just shrugged it off. Not how you treat a paying customer, feel me? Won’t rent again.

Jamal Thompson, New York, USA

2 of 5 | ★★☆☆☆ | 2024-05-30

Returning the car was a rushed ordeal. Staff pressured me about minor scratches and seemed eager to charge extra. The whole process felt unfair and aggressive. Customer service needs to be more transparent and respectful to earn trust back.

Luca Bianchi, Rome, Italy

2 of 5 | ★★☆☆☆ | 2024-05-09

Hey, gotta say the pickup was a nightmare. Waited nearly an hour just to get my keys. Staff seemed kinda lost and not on it. The car was okay but that delay threw off my whole plan. Not cool when you’re on a tight schedule. I’ll probs look elsewhere next time.

Carlos Moreno, Madrid, Spain

1 of 5 | ★☆☆☆☆ | 2024-04-18

I arrived expecting the car I booked but was told it was not available. They offered no immediate alternative and left me stranded for hours. This level of mismanagement completely ruined my business trip. Never experienced such poor service before from a rental company.

Olivia Oduya, Nairobi, Kenya

2 of 5 | ★★☆☆☆ | 2024-04-12

I rented a whip that looked beat to hell, and when I complained, they just acted like I was trippin’. Really felt disrespected. Not the move if you want solid customer vibes and a decent ride. Stay clear unless they step up their game.

Jayden Brooks, Toronto, Canada

2 of 5 | ★★☆☆☆ | 2024-03-27

Yo, they trap you with mad hidden fees, no joke. Thought the deal was sweet until I had to pay extra for stuff they never told me about. Plus the ride was kinda beat up. Gonna think twice before booking with OCarRent again for sure.

Marcus Green, Sydney, Australia

1 of 5 | ★☆☆☆☆ | 2024-03-15

I was really let down when I picked up the car from OCarRent. The vehicle wasn’t cleaned properly and seemed poorly maintained which made the trip stressful. Customer service was slow to respond and didn't offer a satisfactory solution. I had higher expectations based on their website, but unfortunately my experience was quite frustrating overall.

Emily Saunders, London, UK

1 of 5 | ★☆☆☆☆ | 2024-02-26

My rental with OCarRent was disappointing from start to finish. Documentation took forever, the car was in bad shape, and staff were unhelpful. Considering other options next time as this was not worth the hassle.

Fatima Zahra, Casablanca, Morocco

1 of 5 | ★☆☆☆☆ | 2024-02-10

Unfortunately, the car I rented from OCarRent broke down halfway through a weekend trip, causing significant disruption. Immediate assistance was unavailable and I had to arrange alternative transportation at personal cost. This experience diminished the quality of my vacation and is not what I anticipated.

Sophie Martin, Paris, France

1 of 5 | ★☆☆☆☆ | 2024-01-22

The booking confirmation did not clearly specify the insurance details or fuel policy, leading to confusion at the pickup desk. Attempts to clarify via their customer support resulted in contradictory responses. Such poor communication made what was supposed to be a simple rental highly inconvenient and stressful.

Aisha Al-Farsi, Dubai, UAE

1 of 5 | ★☆☆☆☆ | 2023-12-15

When my rental questions arose, the customer support was unreachable or unhelpful, which caused me lots of unnecessary stress. This lack of care seriously affects the overall experience and I cannot recommend this company due to poor aftercare.

Elena Petrova, Moscow, Russia

1 of 5 | ★☆☆☆☆ | 2023-11-28

I found the rental process inefficient and pricing details unclear. Hidden charges surfaced at return, which felt misleading. Speedy service is vital in car rentals and OCarRent fell short on this. Will hesitate to recommend until improvements are made.

Takeshi Yamamoto, Tokyo, Japan

Looking for more information about Udon Thani before renting a car from OCarRent

OCarRent ★★☆☆☆