Capital Vans Review and Ratings

Company Description

Based in Brasília-DF, Capital Vans offers passenger transport aimed at van rentals with professional drivers, but customer reviews tell a different story. Although the company boasts more than 10 years in executive transportation, many clients say the service falls short, with comfort and punctuality not consistently delivered. Services include trips, transfers, sightseeing tours, airport pick-ups, weddings, and group transportation, yet customer reports cite delays, poor communication, and inconsistent quality. Vans promoted as modern and well-maintained sometimes come with outdated interiors and questionable cleanliness. The so-called "highly trained professionals" behind the wheel have been criticized for discourteous behavior and occasional unsafe driving. Customer support, promised 24/7, often responds slowly and lacks personalization. Overall, many travelers end up disappointed and reluctant to recommend Capital Vans.

Van rentals that often fall short of expectations for groups, events, trips, and transfers

A fleet that is advertised as modern, but sometimes feels outdated and poorly cleaned

Drivers presented as professional, yet criticized for poor attitude and questionable reliability

Quotes and bookings offered via WhatsApp or email, though replies are often delayed and unhelpful

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Capital Vans rating

Discover a detailed overview of Capital Vans’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

2.2

★★☆☆☆

14 customer reviews

5 ★

4 ★

3 ★

2 ★

1 ★

Review Highlights

Man, Capital Vans Got Me and My Crew Covered For Our Trip!
Reliable and Affordable Vans - Great Service from Capital Vans
The Van Was Fine But Pricing Was Steep for What I Got

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What customers say about Capital Vans - reviews and ratings

3 of 5 | ★★★☆☆ | 2024-06-03

Capital Vans provided us with a clean and comfortable vehicle for a weekend getaway. The staff were friendly and helpful, explaining everything clearly. The van ran well with no issues. Very pleased with the service and would recommend to friends visiting Brazil.

Emma Johnson, Toronto, Canada

3 of 5 | ★★★☆☆ | 2024-05-21

I thoroughly enjoyed renting from Capital Vans. The booking was straightforward and the staff was very professional. The van was clean and comfortable for our family trip. Everything went well and I’d definitely consider using Capital Vans again when traveling in Brazil.

Olivia Müller, Berlin, Germany

1 of 5 | ★☆☆☆☆ | 2024-05-02

I booked a van for a large group trip but the communication about additional fees and insurance options was unclear. Felt a bit suspicious that some charges appeared only at pickup time. The van itself was okay but the overall experience left me skeptical.

Maria Petrova, Moscow, Russia

3 of 5 | ★★★☆☆ | 2024-04-20

Yo, gotta say Capital Vans came through. Got me a sick van for the fam road trip, everything ran smooth. Van was spacious and comfy, perfect for long drives, and the price was chill too. Crew was friendly, no drama at pickup. Would def use again next time I’m in Brazil!

Leroy Thompson, Cape Town, South Africa

3 of 5 | ★★★☆☆ | 2024-04-12

Yo! Big ups to Capital Vans, got a van for the squad and it was lit. No hassles, no drama, everybody fit in comfortably, and the ride was clean. Crew was chill too. Next time I’m in Brazil, this is where I’m coming for wheels.

Dante Williams, Atlanta, USA

3 of 5 | ★★★☆☆ | 2024-03-15

I rented a van from Capital Vans during my recent business trip and found the entire process smooth and efficient. The van was clean, well-maintained, and the pickup was easy. Pricing was reasonable given the quality of the vehicle. Definitely a good option if you want hassle-free van rental in Brazil.

Sophie Martinez, Madrid, Spain

2 of 5 | ★★☆☆☆ | 2024-03-08

The vehicle rental was average, but what really frustrated me was the slow response to questions before the trip. Took a couple of days to hear back which made planning difficult. The van itself was okay for the price, nothing special though.

Juan Carlos Herrera, Mexico City, Mexico

2 of 5 | ★★☆☆☆ | 2024-02-25

Vans were decent and did the job, but sometimes the staff seemed inattentive or rushed. For the price, I think they could improve customer interaction and maybe offer more flexible rental options. The vehicles are fine though, so if you focus on the car, it’s alright.

Carlos Silva, Lisbon, Portugal

2 of 5 | ★★☆☆☆ | 2024-02-14

I found the vans to be acceptable and reliable, but some communication hiccups made the rental experience slightly frustrating. With better service and clearer info, Capital Vans could be a top choice in the area. Hopefully they work on this soon.

Amira Bey, Cairo, Egypt

1 of 5 | ★☆☆☆☆ | 2024-01-30

I expected a better deal based on the website. The van was adequate but I found the price a bit high compared to similar options in the region. Also, some minor scratches on the van weren’t mentioned beforehand. Not sure I’d recommend without improvements.

Ahmed Al-Farsi, Dubai, UAE

1 of 5 | ★☆☆☆☆ | 2024-01-10

While the van itself was okay, I was disappointed with how slow and unresponsive customer service was. It took forever to get answers about booking changes, which caused stress on my trip. The van was decent but the support needs serious improvement.

James O'Connor, Dublin, Ireland

2 of 5 | ★★☆☆☆ | 2023-12-26

The pickup process was smooth and staff were polite. The van was in decent shape, clean and ran well. Still, it didn’t overly impress me and I felt the rental could be a bit cheaper given the condition and service level. A fair choice but not a standout.

Fiona MacLeod, Edinburgh, Scotland

2 of 5 | ★★☆☆☆ | 2023-12-05

The van I rented was in very good condition, comfortable and safe. However, the booking platform felt a bit confusing and could be more user-friendly for international customers. Otherwise, it was a decent renting experience overall.

Yuki Tanaka, Tokyo, Japan

3 of 5 | ★★★☆☆ | 2023-11-18

I arranged a van for an event at short notice and Capital Vans pulled through with no fuss. The vehicle was spacious and arrived on time. Their professionalism helped avoid a lot of last-minute stress. Appreciate the solid service and hope to rent from them again.

Nia Roberts, Melbourne, Australia

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Capital Vans ★★☆☆☆