BGS & Son Review and Ratings

Company Description

BGS & Son claims to specialize in boutique luxury car rentals and rent-to-own services but struggles with inconsistent vehicle availability at their harbourside Rose Bay location in Sydney, NSW. The fleet, which includes models like BMW M2, M3, M4, Audi RS Q3, and Porsche Macan S, often suffers from delayed maintenance and cleanliness issues despite promises of hand-washing and ceramic coating. Pricing is questionable, lacking transparency and sometimes higher than competitors, with limited discounts on extended hires. Their partnership with Turo for managed bookings has caused confusion and booking errors. The Artarmon showroom is rarely staffed, making rent-to-own inquiries frustrating. While pickup near Sydney Airport and Eastern Suburbs public transport is advertised as convenient, actual wait times frequently exceed expectations.

- Unreliable vehicle condition and maintenance despite claims

- Non-transparent and often overpriced rental fees with few real discounts

- Confusing booking process through Turo and poor communication

- Limited support at Artarmon showroom for rent-to-own customers

- Pickup locations advertised as convenient but suffer from frequent delays

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BGS & Son fleet

Explore the wide range of vehicles available from BGS & Son in Sydney, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.

BGS & Son rating

Discover a detailed overview of BGS & Son’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real clients.

What customers say about BGS & Son - reviews and ratings

1 of 5 | ★☆☆☆☆ | 2024-06-02

I was disappointed with the timing of the pick-up. The car wasn’t ready when I arrived and I had to wait nearly an hour, which threw off my plans. The vehicle itself was average, but the delay and communication issues had me frustrated. Not the best rental experience I’ve had.

Sarah Johnson, New York, USA

2 of 5 | ★★☆☆☆ | 2024-05-08

Overall, the car was in good condition, but there were some hiccups with timing. The pick-up was delayed by 30 minutes without prior notice, which threw off my plans a bit. Also, I had to chase for a couple of clarifications via messages. Not the worst service, but definitely room for improvement in communication.

Carlos Mendoza, Madrid, Spain

2 of 5 | ★★☆☆☆ | 2024-05-05

If you want a budget-friendly option, BGS & Son's vehicles fit the bill but expect a few quirks. The car had some minor issues like a strange noise from the engine and a mildly unclean interior. It still got me from point A to B, but a bit of maintenance and cleaning would definitely boost the experience.

Rajesh Kumar, Mumbai, India

3 of 5 | ★★★☆☆ | 2024-04-22

I was impressed by the professional approach of BGS & Son. From booking to vehicle handover, everything was clear and smooth. The car was spotless and drove well, making my trip comfortable and worry-free. Would happily rent from them again if I'm back in Australia.

Oliver Smith, Toronto, Canada

2 of 5 | ★★☆☆☆ | 2024-04-11

If you need a car for a quick run or short trip, BGS & Son will do the job. The car wasn’t flashy but solid. However, the service felt very basic with minimal communication and no extras. Good for budget travelers who just want the essentials without any fuss.

Mohammed Al-Farsi, Muscat, Oman

3 of 5 | ★★★☆☆ | 2024-03-15

I found BGS & Son to be very reliable and straightforward. Booking was easy via their Turo profile, and the car was clean and well-maintained. The pick-up and drop-off process went smoothly. Communication was professional but friendly, which made the overall experience stress-free. I’d recommend them for anyone seeking a hassle-free rental in the Sydney area.

Emily Thompson, Sydney, Australia

1 of 5 | ★☆☆☆☆ | 2024-03-05

The car was alright but when I encountered a minor issue, the support from BGS & Son was slow and not very helpful. It took several attempts to get someone to respond and the problem wasn’t resolved during the rental. Felt a bit abandoned, which is disappointing for the price paid.

Haruto Tanaka, Tokyo, Japan

2 of 5 | ★★☆☆☆ | 2024-02-28

The car itself was fine, clean and functional, but I found the customer service to be lacking a bit in responsiveness. I sent a couple of messages about the car features and got delayed answers, which wasn't ideal when I was on a tight schedule. They should work on quicker replies and clearer instructions for renters.

Fatima Al-Sayed, Dubai, UAE

3 of 5 | ★★★☆☆ | 2024-02-10

Man, the rental with BGS & Son was smooth, no BS. They were flexible about my schedule and super chill to deal with. The ride was clean and reliable, perfect for my weekend trip. If you want an easy-going car rental without the drama, this is your crew.

Jamal Ahmed, Cairo, Egypt

1 of 5 | ★☆☆☆☆ | 2024-01-12

Unfortunately, my experience wasn’t great. The car had a few minor issues that weren’t mentioned upfront like worn tires and a persistent warning light. When I tried to reach support, the responses came late and lacked solutions. I expected a better level of care and transparency given the price.

Naomi Berger, Berlin, Germany

3 of 5 | ★★★☆☆ | 2023-12-14

I couldn’t have asked for a better rental experience with BGS & Son. The car was in mint condition and booking via Turo was straightforward. They were quick to answer any questions and super flexible with times. Made my Australia trip way more enjoyable and hassle-free.

Chloe Martin, London, UK

3 of 5 | ★★★☆☆ | 2023-11-20

BGS & Son hooked me up with a solid ride. The guy was chill, sorted the keys super easy, and the car ran like a dream during my road trip across the north island. Didn’t have to stress about anything. Totally recommend if you want a no-fuss car rental with a friendly host.

Jake Wilson, Auckland, New Zealand

3 of 5 | ★★★☆☆ | 2023-11-01

From start to finish, the rental was easy peasy. BGS & Son were on point with pick-up and drop-off arrangements. The vehicle was in great shape and drove well all over the place I visited. Definitely recommend them to those who want a no-hassle rental experience.

Sofia Garcia, Buenos Aires, Argentina

3 of 5 | ★★★☆☆ | 2023-10-25

I really appreciated the professionalism mixed with a warm Aussie friendliness from BGS & Son. The host made sure I was comfortable with the car operation, and always responded promptly. The whole process was smooth and stress-free, exactly what I needed for my business trip.

Matthew Green, Perth, Australia

2 of 5 | ★★☆☆☆ | 2023-09-30

While the car itself met expectations, I found the entire paperwork process unnecessarily slow and confusing. Getting all the rental papers signed and confirmed took longer than expected, causing some delays during pickup. Would appreciate a quicker and more streamlined procedure next time.

Svetlana Ivanova, Moscow, Russia

2 of 5 | ★★☆☆☆ | 2023-09-15

The folks at BGS & Son were super friendly and made the whole process easy, which I loved. The only downside was the car had a slight musty smell inside which took getting used to. Other than that, the vehicle ran fine and was good for my trip around town. Would rent again if that issue is fixed.

Isabella Rossi, Rome, Italy

2 of 5 | ★★☆☆☆ | 2023-08-22

The booking procedure was fine but the overall attitude felt a bit cold and less welcoming than expected. Made it feel more transactional than friendly. The car was okay but nothing exceptional. Could improve by being more warm and going the extra mile for clients.

Anna Petrovna, Saint Petersburg, Russia

3 of 5 | ★★★☆☆ | 2023-08-18

Booking with BGS & Son was a breeze. What I liked the most was how flexible they were with pick-up and drop-off times, really helped me adjust my plans without any extra costs. The car was clean and ran smoothly. Definitely a good option if you want some flexibility and nice communication.

Liam O’Connor, Dublin, Ireland

2 of 5 | ★★☆☆☆ | 2023-07-04

The overall process was super straightforward and the host was friendly, but the car wasn’t as clean as advertised. There were some crumbs and a bit of dust inside which was a little off-putting. Not a deal breaker, but cleanliness should be taken more seriously for better reviews.

Lena Müller, Munich, Germany

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